In response to claims that the audio streaming service was unavailable to thousands of users, Spotify Technology stated on Thursday that it was looking into potential website issues.

According to Downdetector, which analyzes outages by compiling status updates from various sources including user-submitted faults on its site, there were over 15,000 cases of customers reporting problems with Spotify.

At the height of the service disruption earlier this month, the corporation suffered a brief outage that affected more than 20,000 individuals in the US and over 8,000 in the UK, according to Downdetector.

For the first time, in April, Spotify’s monthly active user base surpassed half a billion.Many people sent updates about the service disruption on Twitter.

Is Spotify down once more? I need inspiration before I leave for work and my music isn’t playing,” a person tweeted.